GUARANTEE

Macroalgae Live Arrival Guarantee

Our Goal

At PlantedReef™ we strive to provide the highest quality UK grown macroalgae to your door. That means growing the macroalgae to the highest quality we can, selecting the best parts to send out to customers and then shipping them in a fast, efficient and safe way so that the macroalgae arrives in the best condition and as quickly as possible.

Our Promise

Our macroalgae WILL reach you in good condition and health.
We WILL send you the highest quality macroalgae we can. No off cuts, no damaged or deformed pieces, no smaller than described.
When your macroalgae arrives it WILL be alive and in a state which will readily survive in your marine aquarium*

*Marine aquarium must be suitably aged, lit, setup, filtered, fed & good salt water quality conditions provided. We cannot accept any responsibility of loss of algae once it is put into your aquarium as these are conditions we cannot control or measure. Any loss of algae once unpacked and placed into recipients aquarium is entirely at the fault of the recipient.  We also do not accept responsibility if your marine fish such as Tangs or Angel fish eat your macro algae as it can be part of their natural diet.

What to do if you have a problem with your macroalgae

What we cover
If you encounter a problem with your delivery of macroalgae upon opening your package we require you to contact us at PlantedReef@Outlook.com
We require pictures of your algae within 24hrs of receiving the package in their sealed and unopened state and the reasons why it has not met your satisfaction. We require the algae to be sent back to us, at your cost, in the same unopened condition it arrived in. Once received we will refund your order.

What we DO NOT cover
We are more than happy to provide care and growing advice for your new macroalgae, feel free to contact us at any time.
However we cannot and will not accept returns of, or refund any macro algae which has been opened from original packaging (not including box) and/or placed into your aquarium.

ONCE THE MACROALGAE HAS BEEN PLACED INTO YOUR AQUARIUM WE CANNOT CONTROL THE ENVIRONMENT AND ANY LOSS IS AT THE RECIPIENTS RISK AND THEIR RESPONSIBILITY.

Additional  Macroalgae Information
Our macroalgae is grown in professional environment however it is not sterile. We do our best to make sure each piece is clean before sending. There is absolutely no Aiptasia guaranteed. However there may be copepods, amphipods, bristle worms and other normal reef invertebrates. None of the invertebrates that may be shipped with the macroalgae are "Pests" as they are part of a healthy reef environment. If you are uncertain please quarantine your macroalgae before adding to your main tank system. Do not freshwater dip macroalgae.

Macroalgae may change colour during shipping, Blue Ochtodes for example tends to go maroon or grey. Once added to your aquarium it will regain natural colour after a week or two. If it doesn't please contact us as PlantedReef@Outlook.com.

Macroalgae will be eaten by some fish such as tangs, rabbit fish, angel fish, butterfly fish and others. Please research your fishes diet before purchasing. Fish eating your macroalgae is not a reason for a refund.

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