Delivering our Macroalgae
How we ship to you
All of our packages are shipped by 1st class Royal Mail service or EVRI depending on order value and shipping availability. We pack our macroalgae is fully submerged in water and inside a strong cardboard box to ensure it is alive and in good condition when it arrives. There is no need to be in or provide a signature as our boxes will fit through a standard letterbox. During the colder months we use more packaging and heat packs if required. To reflect this increased shipping cost we may raise the price of our macroalgae to reflect this.
When we ship our macroalgae
Due to the sensitive nature of macroalgae we need to ship within a specific schedule to make sure it arrives in the best condition.
Our shipping structure means that we ship orders Monday - Thursday. This is purely to guarantee the best condition of your macroalgae when it arrives and that is doesn't get "trapped" in a Royal Mail sorting office on a Sunday where its condition will deteriorate.
Once you have ordered when will it be sent?
Orders received before 18.00 will be shipped next day, Monday to Wednesday.
Orders received later than 18.00 will be shipped the day after, for example orders placed 18.01 Monday will be shipped first thing Wednesday. Orders received Wednesday before 18.00 will be sent Thursday.
No orders are shipped Friday - Sunday as this could mean the algae sitting in the post office for too long.
All orders received Wednesday (After 18.00) - Sunday (Before 18.00) will be shipped Monday morning.
ROYAL MAIL SPECIAL DELIVERY NEXT DAY BEFORE 1PM WILL BE SENT MONDAYS ONLY
please allow for this when ordering
What to do if something goes wrong
If your algae doesn't arrive within the time schedule presented above or it has arrived in less than ideal condition you are covered by our guarantee. We we want you to have the best experience possible, all we ask is that if something does go wrong you contact us to resolve the issue. Contact us at PlantedReef@Outlook.com and we will resolve any issues encountered.
International Shipping
At this time we do not offer international shipping. We only ship within the UK and within the scope and range of the Royal Mail. If your address is not reachable by the Royal Mail we unfortunately cannot ship to you, we will cancel and refund your order.
